FAQs
đź«§ Seltzers
What’s so special about your seltzer?
What’s so special about your seltzer?
It’s cold, bubbly, and not made in a lab by someone named Steve. We use real ingredients, no sugar, no calories, and none of that “I swear it’s mango!” aftertaste. Just clean, crisp fizz, and lots of flavor.
Is this hard seltzer?
Is this hard seltzer?
Nope. No alcohol here. This is pure, uncut, seltzer water — the kind you can drink at work, in front of your grandma, or while operating a forklift (but maybe not all at once?)
Plus, we make a great mixer.
So, it’s just water?
So, it’s just water?
First of all, that’s offensive. Our expertly crafted, dangerously fizzy refreshment has natural flavors, zero sugar, and a personality. It's what your thirst deserves.
Is this stuff actually healthy?
Is this stuff actually healthy?
Yes, Karen. Zero calories, zero sugar, zero sodium, zero guilt. Full transparency, full hydration, full sparkle.
Is it safe for kids?
Is it safe for kids?
Absolutely. It's water. With bubbles. So, if your kid enjoys fizzy things and dramatic sipping, first of all, great work, and second of all, go for it!
Is this gluten-free and vegan?
Is this gluten-free and vegan?
Yes. Because water is vegan, bubbles are vegan, and so are we. We are also gluten-free, obviously — we're might be from New York, but we’re not monsters.
Is it Kosher?
Is it Kosher?
Of course! Mazels all around.
Does your seltzer have caffeine?
Does your seltzer have caffeine?
Only our limited-edition Cola seltzer contains caffeine. We label it clearly — because you're smart and deserve to know what you're drinking. Want a gentle buzz? Go for it. Want peace and hydration? We got you covered.
What package sizes do you offer?
What package sizes do you offer?
We’ve got:
- 12 oz Cans - the rumors are true: Hal’s got new cans. Slim cans, big bubbles. 12 oz slim cans are elegant, refined, and not an ugly, squatty looking can. Also: they chill faster and look cooler. Literally and figuratively.
- 20 oz Bottles – tried and true, the OG. They’re portable, purse-compatible, and perfect for solo sipping.
- 1 Liter Bottles – because we were tired of everyone asking us to make bigger bottles. You take your hydration seriously and we love that for you.
Will it stay bubbly if I don’t finish it?
Will it stay bubbly if I don’t finish it?
Yes — at least for a bit. We recommend keeping it cold and capped. After 48 hours, it's more "sparkle-adjacent," but still refreshing.
Can I chug this?
Can I chug this?
Technically yes, but we recommend consulting with your doctor before doing so.
What if a bottle exploded on me?
What if a bottle exploded on me?
Grow up.
✨ Ginger Ales
What is ginger ale, exactly?
What is ginger ale, exactly?
A sparkling soft drink with ginger flavoring, a mysterious medicinal reputation, and a surprisingly devoted fanbase. It’s what you drink when you’re sick, flying, or pretending to be fancy.
Is it made with real ginger?
Is it made with real ginger?
Yes, proudly. We use real ginger flavor. It’s pleasantly spicy, not aggressively herbal. No raw pieces of ginger floating in the bottle, we promise.
Plus, we make a great mixer.
Is it caffeinated?
Is it caffeinated?
Ours isn’t. Some ginger ales are, but we’re not into that. This one’s all fizz and flavor, no jitters.
Is ginger ale healthy?
Is ginger ale healthy?
It’s not un-healthy, but it is a soda. It contains sugar and carbonation and just the right amount of flavor. Some people swear it cures nausea, hangovers, heartbreak, and flight anxiety. But for legal purposes, we don’t make any medical claims.
Is there a sugar-free version?
Is there a sugar-free version?
Yes! We offer a diet version that still tastes like the original, minus the sugar. It also contains no aspartame, so it won’t taste like a standard diet soda – you’re welcome.
Is this just for sick people?
Is this just for sick people?
No. That’s propaganda we’re not falling for. Ginger ale is for everyone. Sick people, healthy people, people pretending to be sick to avoid a meeting - all are welcome.
Is this the same ginger ale they serve on airplanes?
Is this the same ginger ale they serve on airplanes?
No, we’re better. The one on planes is flatter, warmer, and served in a questionable plastic cup. Ours is colder, bubblier, and comes without layovers.
🥔 Kettle Chips
What makes your chips different?
What makes your chips different?
We kettle-cook them. That means small batches, serious crunch, and none of that greasy film that haunts other chips. These are the ones you eat and immediately hide from your roommates.
Are they actually cooked in a kettle?
Are they actually cooked in a kettle?
Yes. It’s not a metaphor. It’s literal. Hot oil, real potatoes, big flavor. Not steamed. Not sad. Kettle. Cooked.
What are ridge-cut chips?
What are ridge-cut chips?
They’re the ones with the ridges. Crunchier, thicker, more flavor-holding surface area. Great for dipping, munching, and “just eating a few,” (your secret’s safe with us.)
Are they kettle-cooked?
Are they kettle-cooked?
Nope. These are batch-fried the old-fashioned way, but we added ridges for ✨drama.✨
Are your chips gluten-free?
Are your chips gluten-free?
Naturally. We’re made from potatoes, not bagels. Our chips are gluten-free, so unless you’re dipping your chips into a loaf of bread, you’re safe.
Are your chips made in a nut-free facility?
Are your chips made in a nut-free facility?
Yes, proudly! No peanuts, no tree nuts, no “may contain” disclaimers lurking in the fine print. You can snack without worry, unless you're allergic to good taste. (Sorry, we had to.)
Are they vegan?
Are they vegan?
Most of them, yes. Our classic flavors. Some of the funkier ones (hello, Cheddar and Sour Cream) may contain dairy. Just read the label. We won’t lie to you.
Are kettle-cooked chips healthy?
Are kettle-cooked chips healthy?
Look, they’re still chips — not kale in disguise. But they’re made with real potatoes, real oil, and no weird preservatives. So… they’re the healthiest version of a salty, crunchy craving. Plus, moderation is a beautiful thing.
And stop asking us about seed oils.
🥨 Pretzels
What kind of pretzels are these?
What kind of pretzels are these?
The crunchy kind, not the soft kind you’re buying on the street. Ours are oven-baked, golden-brown, and twisted like your favorite plotline. Originally shaped or sticks — we don’t discriminate.
Are these gluten-free?
Are these gluten-free?
Not unless you’ve unlocked some sort of gluten immunity. They’re made with wheat — sorry, friends. Check out our potato-based besties, which are 100% gluten-free.
Vegan?
Vegan?
Yes. It’s basically just wheat, salt, and that addictive crunch that makes you eat “just one more” twelve times.
Any artificial ingredients?
Any artificial ingredients?
No fake flavors, preservatives, or science experiments. Just real ingredients, baked to a golden crisp in actual ovens
🍿 Popcorn
Is this microwave popcorn?
Is this microwave popcorn?
No. This is pre-popped, bagged, and ready for snacking. No burnt kernels. No grease explosions. Just airy, crisp, perfectly seasoned joy.
What kind of popcorn is this?
What kind of popcorn is this?
We thought you’d never ask. Our Sea-Salt Popcorn is non-GMO whole grain kernels, sea-salt, and a bit of sunflower oil. Our Kettle Corn is a little bit salty, a little bit sweet- just like us. Finally, our White Cheddar Popcorn is cheesier than our Uncle Jerry’s dad jokes- and no, it isn’t vegan. Air-popped in small batches and lightly tossed in real ingredients.
Is it healthy?
Is it healthy?
Compared to most snacks, yes. It’s light, gluten-free, whole grain, and doesn’t leave a shiny residue on your fingers or soul. We’re not buying into seed oil propaganda yet.
🤔 Others
Can I buy your seltzer in a store?
Can I buy your seltzer in a store?
We would hope so. If not, someone’s not doing their job.
Where can I find your seltzer in real life?
Where can I find your seltzer in real life?
Check out our retailer finder. Or email us. Or just go to the store and look for it.
My cans arrived looking... rough. What do I do?
My cans arrived looking... rough. What do I do?
Email us a photo and your order number. If we messed up, we’ll fix it. If it was your neighbor’s fault, we’ll still fix it (but won’t be happy about it.)
What if my chips arrive broken?
What if my chips arrive broken?
That’s tragic. Email us a photo and we’ll either replace your chips or offer grief counseling (free of charge).
Do you do events or collabs?
Do you do events or collabs?
Occasionally! Have something in mind? Drop us a line. We love a good idea (most of the time.)
How do I contact customer service?
How do I contact customer service?
Email us at info@halsnewyork.com or use the Contact Us form. We respond within 24–48 hours — faster if we’ve had our morning seltzer.
Didn't answer your question?
Feel free to contact us and we'll get back as soon as possible.